Standards
Most agencies will tell you their guards are trained. This is what ours are actually trained on, who is allowed to hold each rank, and who comes to check that the standard is holding.
The chain ofcommand
Open a rank to see what that post is accountable for and the minimum a person must have behind them to hold it.
Responsible for
- Runs day to day security operations across all shifts
- Knows the site instructions in full and applies them
- Writes the incident report on every event
- Briefs your management daily on security matters
- Proposes changes where the current arrangement is not working
- Makes periodic rounds of the campus, including night rounds
Who qualifies
- Ex-serviceman with 1 year as Assistant Security Officer or Supervisor
- Graduate with 2 years as Assistant Security Officer or Supervisor
- Undergraduate with 5 years in the same role
- Age
- 35 to 50 years
- Reports to
- Field Officer and Operations Manager
Responsible for
- Runs the shift and holds the posts to the site instructions
- Takes special instructions from your management through the Security Officer
- Keeps registers and the pass system current
- Escalates anything suspicious to the Security Officer without delay
- Deals with visitors and officers politely, and looks the part
Who qualifies
- Graduate with 1 year of experience
- Higher secondary with 3 years as guard, head guard or corporate guard
- Age
- 25 to 45 years
- Reports to
- Security Officer
Responsible for
- Holds control of the guards on the main gate
- Maintains casual labour, staff movement and gate pass registers
- Keeps returnable and non-returnable material records straight
- Checks thoroughly rather than waving traffic through
Who qualifies
- Secondary school with 2 years of experience as a guard
- Age
- 22 to 45 years
- Reports to
- Security Supervisor
Responsible for
- Handles visitors and the telephone properly
- Maintains staff movement, visitor and courier registers
- Frisks to your protocol, not a generic one
- Reports suspicious movement to the Security Officer
Who qualifies
- Secondary school with 1 year as a security guard, and strong spoken communication
- Age
- 20 to 40 years
- Reports to
- Security Supervisor
Responsible for
- Screens female staff and visitors properly
- Keeps watch on areas restricted to women
- Takes clarification and instruction from the Security Officer through the shift
- Reports suspicious movement immediately
Who qualifies
- Secondary school, up to 1 year of experience
- Age
- 20 to 40 years
- Reports to
- Security Officer or Supervisor
Responsible for
- Holds the post and follows the instructions given
- Keeps close watch and ward over the assigned area
- Controls the main gate and parking
- Carries out body, baggage and vehicle checks
- Counts and weighs accurately where material moves
- Turns out properly and deals with people politely
Who qualifies
- Secondary school, up to 1 year of experience
- Age
- 18 to 40 years
- Reports to
- Head Guard and Supervisor
Training syllabus
Classroom and ground training covered before a guard takes a post, and repeated as refreshers afterwards.
What security actually means
The purpose of the post, not just the drill.
Gate house duties
Entry, exit, records and the pass system.
Checks and rules
Body, baggage and vehicle checking done correctly.
Patrolling
Route, timing and what to look for on a round.
Fire prevention and control
What fire is, and the first response to it.
Safety at the workplace
Hazards on site and how to report them.
Dealing with people
Visitors, staff, officers and difficult situations.
Legal obligations
What a guard may and may not do.
The uniform
Why turnout matters and what is expected daily.
Drill
Marching, attention, stand at ease and salute.
Standing orders
Every guard on our rolls works to these. They are read out at briefing, not filed away in an office.
Report 15 minutes before the shift, in proper uniform, clean shaven and neatly turned out.
Hand over and take over properly before leaving or starting duty.
Never leave the post until the reliever has arrived.
Be polite when dealing with visitors and officers.
Take particular care when dealing with women.
No absence without prior permission.
No pan, pan masala, smoking or alcohol on duty.
No guard is permitted on duty in a drunken condition.
Stay alert, and report suspicious movement to management immediately.
Keep a professional distance from the workers, employees and officers on site.
Who checks thesite after wedeploy
Deployment is the easy part. These are the three layers that visit your premises after the guards are posted, and you get names and mobile numbers for all of them.
Field Officers
Frequent site visits
Check the performance of the personnel on post and correct lapses on the spot. Names and mobile numbers are given to your management at deployment.
Operations Manager
Periodic site visits
Observes how the posts are running and acts where the operation needs a change. Contact details are shared the same way.
General Manager and Chief Executive
Unannounced visits
Surprise checks on live sites, so the standard holds when nobody is expecting an inspection.
Tell us aboutyour premises.
Give us the site, the shift pattern and the number of posts you think you need. We will tell you what we would actually deploy.